Help

Help Center - Your Guide to Shopping with Us

1. About Us

Welcome to SNAIR, your go-to destination for quality used clothing at affordable prices. We believe in sustainable fashion and giving clothes a second life.

2. How to Shop

• Browse our categories or use the search bar to find specific items.

• Click on an item for details, including size, condition, and price.

• Add items to your cart and proceed to checkout when ready.

3. Payment & Checkout

• We accept major credit cards, PayPal, and other secure payment methods.

• Review your order before completing the purchase.

• You'll receive an email confirmation with your order details.

4. Shipping & Delivery

• We ship domestically throughout the U.S.

• Shipping costs vary based on location and will be calculated at checkout.

• Orders typically process within 4-5 business days.

• We are not held accountable for any lost packages that may occur

5. Returns & Refunds

• All purchases are final, no returns or refunds

• Items must be in the same condition as received.

6. Sizing & Condition Guide

• Condition categories: Like New, Gently Used, and Pre-Loved.

• Standard U.S Sizing

7. Selling Your Clothes

• We offer a buyback program for select brands and styles.

• Submit photos and details via our selling page.

• If approved, you'll receive a quote and shipping instructions.

Thank you for choosing SNAIR! We’re excited to help you find your next favorite outfit. Any further questions please contact us by the button below.